Privacy policy

Who we are

This privacy policy explains how … (company number …, registered office at …) handles your personal data when you use …. We are the data controller for the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Questions about this policy: ….

What we collect

• Order details — when you place an order by email we receive your name, email address, delivery address, phone number and the items you ordered.
• Correspondence — anything you send us by email or phone when contacting support.
• Basket data — the contents of your basket are stored locally in your own browser (localStorage) and are not sent to us until you choose to check out.

We do not collect payment card details through this website. Payment is arranged separately and processed as described in our payment instructions.

How we use your data

• To process and deliver your order and take payment (performance of a contract).
• To respond to enquiries, returns and guarantee claims (performance of a contract / legitimate interests).
• To keep records we are legally required to keep, such as invoices and tax records (legal obligation).

We do not send marketing emails unless you have asked for them, and we never sell your personal data.

Cookies and local storage

This website does not use advertising or analytics cookies. The only data stored on your device is your basket, kept in your browser's localStorage so it survives a page reload. It stays on your device, is not shared with anyone, and you can clear it at any time through your browser settings.

Sharing and retention

• We share delivery details with postal and courier services solely to deliver your order.
• We use email and hosting providers to operate the website and correspondence; they process data on our behalf.
• Order records are kept for 6 years to meet accounting and tax obligations, then deleted.

Your rights

Under the UK GDPR you have the right to access, correct or delete your personal data, to restrict or object to its processing, and to data portability. To exercise any of these rights, email … and we will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.